What we sell, how you pay, and how refunds work

Noetic Incorporated (“Noetic,” “we,” “us”) is a company based in Austin, Texas. We research sites and review site plans against the actual local code, for developers, tenants, architects and civil engineering firms. This page describes the services you can buy from us, how payment works, and our refund and dispute policy. It is written in plain English. The Terms of Service govern your use of the Noetic app, and if you have a signed agreement with us, that agreement governs where it differs from this page.

Questions about anything here: sales@noeticbuild.com.

What we sell

We sell two services, and combinations of them. Each one covers a single site or a single plan set.

• Site Intelligence Report. A cited report on what can be built on a specific site: zoning, overlays, deed restrictions, entitlement requirements, utilities, environmental constraints and the approvals the project will need, with the source for each finding. Delivered as a report in the Noetic app, with a downloadable PDF.
• Plan Review. A department-by-department review of your site plan set against the local code before you submit it, with each comment tied to the code section it cites. Delivered in the Noetic app.

Today, a member of our team reviews every deliverable before we deliver it.

Our work is research and analysis to support your team. It is not legal, engineering or regulatory advice, and it does not replace review by your engineer or by the reviewing jurisdiction.

Credits

You buy our services as credits. One credit pays for one service: one Site Intelligence Report credit pays for one Site Intelligence Report, and so on. When we start work on one of your projects, we attach one of your credits to it; attaching the credit is the start of the work.

Credits are held by your organization, not by an individual user, and your organization’s credits page shows how many you have of each service and the history of every purchase and use.

How to buy

Noetic accounts are set up by our team; there is no public sign-up. To become a customer, email us and we will set up your organization in the Noetic app at app.noeticbuild.com.

Once your organization is set up, there are two ways to pay:

• By card, in the app. An owner or administrator of your organization chooses the services and quantities on the credits page and pays on a secure checkout page hosted by Stripe, our payment processor. Credits appear in your balance as soon as the payment succeeds, and Stripe emails a receipt. Noetic never sees or stores your full card number.
• Under a signed agreement. For organizations with a services agreement, we add credits to your balance under that agreement and invoice you after we deliver the work, on the terms the agreement sets.

Prices

Prices are agreed with each organization, so we do not publish a single price list. Card purchases are available only after we have agreed a price for each service with your organization. The app shows that agreed price in US dollars before you pay and charges exactly that amount, and any change to a price is agreed with you before it applies. No sales tax is added.

If you would like a quote before your organization is set up, email us.

Credits do not expire

Credits bought by card do not expire. Credits added under a signed agreement follow that agreement, which may set an end date.

Refunds

• Unused card-bought credits: you can ask for a full refund of any credit you bought by card and have not yet used, at any time, at the price you paid. The refund goes back to the card you paid with, usually within 5 to 10 business days of our approving it, depending on your bank.
• Credits in use: once a credit is attached to a project, work on that project has begun and the credit is not refundable.
• Credits under a signed agreement are not refunded through the app; your agreement governs them.
• If we cannot complete work we have started, we will return the credit to your balance.

To ask for a refund, email us from your Noetic account’s email address, with your organization’s name and the number of credits you want refunded. We reply within two business days.

Billing questions and card disputes

Card charges from Noetic appear on your statement as NOETIC.

If a charge looks wrong, or you are unhappy with the work, please email us before you contact your card issuer. We will look into it and reply within two business days, and most issues are settled faster this way than through a dispute. If you do file a dispute with your card issuer, we will respond to it through Stripe with the order, delivery and correspondence records for that purchase.

Contact

Noetic Incorporated
5209 Burnet Road, Austin, TX 78756
Email: sales@noeticbuild.com
Website: https://noeticbuild.com